BASIC REFUND POLICY
Exchanges may be necessary for a number of different reasons. If you find yourself in a position where your customer needs to exchange an item for their order there are a few things you need to be aware of.
CUSTOMER HAS RECEIVED A BAD PRINT OR DEFECTIVE PRODUCT
In the event that something slips past quality control, we will quickly address the problem as soon as it is brought to our attention. In order to receive a replacement product, the customer needs to simply provide us a picture of the product in question and the name of the order and email it to firstname.lastname@example.org
What we need to make a replacement order:
- Please provide the customer name and email.
- Please provide the order number
- Please provide a picture of the wrong/damaged item.
Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!
HOW DO I CANCEL OR MAKE CHANGES TO AN ORDER?
Whoops! We’ve all been there. You want to change how many shirts you are ordering, update a size or cancel the order altogether. But no worries, we have you covered. Once an order has been submitted to us, it is held for 24 hours. If changes need to be made to the order please email email@example.com and give us:
- Name and email in the order.
- Order number.
- The changes that need to be made. (Please keep in mind we can not change the graphic in the order. This will require you to make a draft order to replace the current order).
If for some reason you have not made the 24-hour hold deadline, feel free to email us at firstname.lastname@example.org and we will do our best to help you take care of it.
How much is shipping?
It depends on the product. The normal shipping costs are 4.95$ for USA and 5.95$ for the rest of the world. However, if you order more pieces, the shipping cost may increment a bit due to the weight of the package. Special items with free shipping, shipping is 0.
Do you ship internationally?
We offer international shipping to almost every country in the world. The shipping outside of the USA it starts in 5.95$.
We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed to multiple fulfillment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
How do I track my package?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.
Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
How long does it take for an order to arrive?
It depends on the product. Due to high demand, the average time of shipping is 2 weeks.
We use Asendia USA. Asendia uses a service called International Priority Airmail (“IPA”). IPA travels by air then as priority in-country. The average transit time is 9-13 Days and this service is available throughout the world.
Where do your other items come from?
Hughstore is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
STILL, HAVE QUESTIONS?
Sure, no problem! Just email us at email@example.com